Tier One (I) Service Level Agreement (Remote Support + RE Deployment):
It is precisely designed for midsize and large organizations who have data centers with substantial business applications. To fathom data impact, we deploy on-site System Engineers or Resident Engineers to manage / monitor the infrastructure. Our staff is highly trained and well experienced, supported by our in-house IT consultants.
This plan gives IT Managers a liberty and space to think on non-operational tasks, such as planning & forecasting, improve productivity, saving cost, security, self-training, research etc.
How it works?
In case of any issue, System Engineer or Resident Engineer immediately initiate error fixation. He would also contact relevant IT consultants at Service Desk if deem suitable.